terms and conditions

The terms and conditions apply to the use of the meltedrock.com website. By placing an order with us, you are agreeing to accept these terms and conditions (Conditions).

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.

If you have any queries relating to the Conditions, please contact the customer care team before placing an order by visiting our contact us page.

general information

meltedrock.com is the website of Melted Rock which is the trading name of Melted Rock Ltd, 18-20 Canterbury Road, Whitstable, Kent, CT5 4EY.
These Conditions will apply between you and Melted Rock Ltd, when you buy an item from meltedrock.com.

The Conditions do not affect the rights you may have under any relevant statutory law.

Your contract for purchases made through meltedrock.com is with Melted Rock Ltd. You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You warrant that all details you provide to meltedrock.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately by visiting our contact us page.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from meltedrock.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform Melted Rock Ltd as soon as possible.

You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Melted Rock Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

you fail to make payment to us when due;
or you breach any of these Conditions;
or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;
or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on meltedrock.com

your responsibilities if you break these conditions:

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

payment

meltedrock.com accept most major credit/debit cards including: VISA and Mastercard. We also accept payment via PayPal, Apple Pay and Klarna.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. We will not debit your card until your items are ready for dispatch. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded within 14 days.

Gift vouchers can be redeemed online as a method of payment at the checkout. You will need to enter the gift voucher number when prompted during the checkout. Please note no change will be given when using a gift voucher with a value higher than the order value. Gift vouchers expire after 12 months from issue.

delivery

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

returns/exchanges policy & cancellation rights

If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible returns policy and are very happy to help you choose something else, for advice please fill out the form on our contact us page.
We are happy to offer UK returns on any full price items returned to us in perfect condition, unworn, within 30 days of receipt of order, with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid.

If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.
Please note that our gift vouchers and privilege notes cannot be returned or redeemed for cash.

gift returns

We are happy to offer a refund or exchange on any full price items returned to us within 30 days of purchase with proof of purchase, unworn, simply contact us with your request. Just make sure it’s in perfect condition! Faulty items may be returned at any time. For more information please read our full returns policy.

customs fees

Please note that we ship all orders from the UK. Shipments from the UK to the USA are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country. If you are charged USA import duties or fees for USA customs clearance, please note that this will be at your expense, not Melted Rock Ltd.

Please note international shipments may be subject to cross-border inspections by customs authorities.

site ownership content

This site is expressly owned and operated by Melted Rock Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Melted Rock Ltd. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.

third party information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Melted Rock products are those stated on the Melted Rock material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.

termination

These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Conditions, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.

liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on meltedrock.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.

The products sold on meltedrock.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from meltedrock.com.

We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, flood, fire, pandemic, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.

This website and its material are provided on as “as is” basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties’ rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site’s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

site ownership content

third party information

termination

These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Condition, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.

law

These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.

cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: allaboutcookies.org and youronlinechoices.eu.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Cookies are not computer programs, cannot disseminate viruses and cannot read other information saved on your hard drive.

If you would like to amend your cookie settings you can do so by clicking the Manage Preferences button below. It is also possible to opt out of cookies via your browser’s cookie settings. Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser’s “help” section for instructions. For information about managing and disabling cookies on your computer see allaboutcookies.org.

Please note that cookies are computer specific, so if you log on to any website from a different computer, the cookie settings on that computer will apply.

By using the Melted Rock website you are agreeing to the use of cookies. Certain features of our website cannot function without them.

The cookies used on the Melted Rock website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.